At FaithGrowthEbook, we are committed to ensuring a positive experience for all our customers. Since we sell digital products, our Refunds and Returns Policy outlines the conditions and process for requesting refunds, cancellations, or support with technical issues. Please read this policy carefully before purchasing from FaithLifeEbook.com.
1. Refund Policy
Due to the digital nature of our products, all sales are final once the product is downloaded or accessed. However, we understand that issues may arise, and we strive to address your concerns fairly.
1.1 Refund Eligibility
Refunds will only be issued under the following circumstances:
• The product was not delivered after a confirmed payment.
• The product is defective or inaccessible due to technical issues caused by us.
• Duplicate purchases of the same product made accidentally.
1.2 Refund Exclusions
Refunds will not be granted for the following reasons:
• Change of mind after purchase.
• Lack of compatibility with your device or software if requirements were clearly stated on the product page.
• Failure to download or access the product within the specified download period due to user error.
1.3 Refund Timeframe
Approved refunds will be processed within 7-10 business days of approval, and the amount will be credited to the original payment method.
2. Technical Issues
If you encounter technical issues with your purchased digital product:
1. Contact us at [email protected] with your order details and a description of the issue.
2. We will work to resolve the issue within 3 business days.
3. If the issue cannot be resolved, you may qualify for a refund as per the conditions outlined in Section 1.
3. Cancellation Policy
Orders for digital products may be canceled only if the product has not yet been downloaded or accessed.
• To request a cancellation, contact us at [email protected] within 24 hours of purchase.
• Once the product is downloaded or accessed, cancellations are no longer possible.
4. How to Initiate a Refund Request
To request a refund, please follow these steps:
1. Send an email to [email protected] with the subject line: “Refund Request – [Order Number].”
2. Include the following details in your email:
• Full Name
• Order Number
• Date of Purchase
• Description of the issue or reason for the refund request.
3. Attach proof of payment or receipt, if available.
Our support team will review your request and respond within 3 business days. If your refund is approved, we will notify you via email and initiate the refund process.
5. Fees or Costs Involved
There are no additional fees for refund processing. However:
• If a refund is requested due to an issue outside our control (e.g., duplicate purchase caused by user error), we reserve the right to deduct payment processing fees charged by our payment provider.
• Customers are responsible for ensuring they meet the digital product’s compatibility requirements.
6. Contact Information for Customer Support
If you have questions or need assistance, you can contact us at any time:
• Email: [email protected]
• Address: 11629 Garrick Avenue
Our support team is available Monday to Friday, 9:00 AM to 5:00 PM (local time), and we strive to respond within 1-2 business days.
7. Updates to this Policy
We reserve the right to update this Refunds and Returns Policy at any time. Updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically to stay informed about any changes.
Thank you for choosing FaithLifeEbook.com! We value your trust and are here to assist with any questions or concerns.